AUTOMOBILE SALES

The automotive industry doesn’t score that well, generally speaking, with consumers.  Most people, particularly those under 40, would happily buy a car on their phone if they could.  Many do just that and buy a Tesla. Servicing your car is at best inconvenient, and at worst expensive and frustrating.

Part of my business is acting as a consultant and advising clients on what vehicle they should buy, or at least what should be on their short list. Cost of ownership occupies a significant portion of the discussions, as it is of prime importance for buyers of basic transportation and

My mostly automotive related social media is full of accounts from unhappy customers who have placed orders with car dealers and have either heard nothing about when their new vehicle may arrive, or have had their orders cancelled and deposits returned because the vehicle they wanted is unavailable.   I ordered

The Ford Model T was built to last and be easy to maintain.  Henry Ford thought that the design and construction couldn't be improved upon, so he didn't try.  15M were made from 1909 to 1927 when it was finally replaced by the Model A -

A client of mine sent me the above podcast a few months back in response to one of my columns about the role of the car salesman.   I found it very entertaining, and illustrative of the absurdity of the traditional sales model for new and used cars. One can'